1. Overview The purpose of this web application is to provide an easy-to-use interface for the most common “tier 1” support task, typically performed by a Help-Desk function in a company IT organization. This Web application is designed for internal (corporate) use and includes several self-management features like: Activate users for OpenOTP use View and manage account information such as email, mobile phone numbers, etc… Reset LDAP password Send password reset or token registration links Enroll, re-synchronize and test a Software / Hardware Token or Yubikey Manage user certificates Manage SSH keys (SpanKey) Administration HelpDesk web application must be installed on your WebADM server(s) and can be accessed through WAProxy or another reverse proxy configured with WebADM.

1. Overview The purpose of this web application is to provide an easy-to-use interface for the most common “tier 1” support task, typically performed by a Help-Desk function in a company IT organization. This Web application is designed for internal (corporate) use and includes several self-management features like: Activate users for OpenOTP use View and manage account information such as email, mobile phone numbers, etc… Reset LDAP password Send password reset or token registration links Enroll, re-synchronize and test a Software / Hardware Token or Yubikey Manage user certificates Manage SSH keys (SpanKey) Administration Help Desk web application must be installed on your WebADM server(s) and can be accessed through WAProxy or another reverse proxy configured with WebADM.

How To Activate Users An activated user is a user which is counted in the license and which is able to authenticate with OpenOTP. There are several ways to activate users. 1. Activate One User Graphically In WebADM, we select the user in the LDAP tree and click on Activate Now!: Then, we complete all mandatory attributes and click on Proceed: We click on Extend Object: Now, the user is activated.