Tenant Creation and management on RCDevs Mutualized Cloud
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1. Overview and important notes

RCDevs now offers all of its enterprise solutions in SaaS/cloud mode. There are two cloud infrastructure options available:

  • A mutualized cloud infrastructure: This infrastructure is designed in cluster mode and is hosted and maintained by RCDevs. It allows multiple customers to be hosted on the same backends, with each customer being able to manage their own applications and services. Resource allocation is limited and controlled per tenant based on their license type and user volume.

  • A dedicated cloud infrastructure: This infrastructure is also built in cluster mode and hosted and maintained by RCDevs. The dedicated cloud infrastructure is based on Docker containers.

Both infrastructures provide access to all services and applications offered by RCDevs in on-premise deployments.

In this documentation, we will focus on the Mutualized Cloud Infrastructure and provide instructions on how to get started. The operations involved are as follows:

  • Create your tenant,
  • Access your cloud tenant,
  • Customize your tenant (optional),
  • Set up integration(s) with your tenant.

Please note the following information regarding TRIAL tenants:

  • TRIAL tenants are intended for testing purposes and are not meant to be used in production environments. They will be automatically destroyed after one month. If you need to extend the validity of your TRIAL tenant, please contact RCDevs Sales department.
  • TRIAL tenants that remain inactive for 5 days will be automatically destroyed.
  • A TRIAL tenant can be migrated to an enterprise subscription license. Contact RCDevs Sales department for that.

  • For RADIUS integrations (mostly used for VPN integrations), RCDevs provides the Radius service in the cloud. However, please be aware that the Radius protocol has not been designed to be used over the internet. If you choose to use it in a production deployment, it is at your own risk. RCDevs offers a Virtual Appliance that includes “Radius and LDAP Bridges” (radiusd and ldproxy), which can be deployed in your infrastructure to ensure the use of less secure protocols within your own environment. To enhance security, it is recommended to establish HTTPS communication between your infrastructure(s) and RCDevs cloud infrastructure by deploying multiple VMs OpenOTP Cloud bridge for redundancy if required.

  • Also, please note that unlike on-premise deployments, the cloud solutions and integrations are not directly connected to your LDAP backends. Therefore, you need to create the necessary accounts and groups in your tenant. RCDevs solutions provide Manager APIs that allow you to automate and perform operations on a large scale.

  • Another consideration to take into account is the use of FIDO2 technology in your authentication process. FIDO2 technology is based on domain names. However, there are some limitations when it comes to integrating FIDO2 technology with the Mutualized Cloud Infrastructure especially if the integration is web-based. In such cases, setting up and using FIDO2 technology may not be possible. However, it is still possible to utilize FIDO2 technology with certain integrations, such as OpenOTP-CP for Windows/macOS and Spankey. On the other hand, the Dedicated Cloud Infrastructure, fully supports FIDO2 technology. To enable FIDO2 support in the dedicated cloud infrastructure, customers need to provide RCDevs with a public DNS name that matches their domain name for the hosted cloud infrastructure. This ensures seamless integration and functionality of FIDO2 technology.

  • With both infrastructures, all clients integrations must present a valid client/server SSL certificate or an API key issued by your WebADM tenant.

2. Create your tenant according to your needs

To create your tenant, please follow the steps below:

  1. Go to the following link, This will take you to the OpenOTP Cloud Tenant Registration application.

  2. Fill out the provided page with your information.

  • Login Username: Enter the username you wish to assign to your administrator account. This account will be used later to log in to your tenant.
  • Login Password: Set a password for your administrator account.
  • Email Address: Provide a valid email address. This email will be used to confirm your tenant creation and receive information related to your tenant.
  • Company Name: Provide your company name (for production purposes).
  • WebSite URL: This is part of customization for your tenant. Provide your organization website which will appears in Web Applications. (Optional)
  • Sender_email: Provide the email address sender you want to use to receive mail triggered by the system. e.g. OTP received by mail, for mail registration links… If no email address is provided, the default sender will be set as noreply@openotp.com. If you configure a sender, please ensure that your email server allow you to receive emails from this sender.
  • Country: Select the country that your organization belongs to.
  • Time Zone: Choose the correct time zone. This is important for accurate timestamping of your logs.
  • Max OpenOTP Users: Select the number of users you require for OpenOTP authentication.
  • Max Spankey Hosts: Choose the number of Spankey Servers you need.

Once you have filled in all the required information, click on the Next button.

Once you clicked Next, you will be redirected to the following page:

On the next page, you will be asked to choose a template that will be applied to your tenant. It’s important to note that the choice of template is not permanent and can be reversed. The template configuration simply applies pre-configured settings based on your intended goals. You have the flexibility to modify the applied configuration later, including graphical elements, if you wish to test different scenarios or purposes.

You will be presented with three template choices on the next page. Here is a description of each template:

  • Standard: This template provides all the necessary features to test any kind of integration. It offers comprehensive functionality for a wide range of purposes.
  • VPN-Only: The VPN-Only template offers minimal features specifically designed for VPN integrations. If you are primarily focused on testing VPN-related functionalities, this template will provide you with the necessary tools.
  • Badging-Only: The Badging-Only template is suitable for virtual badging purposes. It offers minimal features specifically tailored for virtual badging scenarios.

For this documentation, we have chosen the Standard template, which will provide us with access to all the available RCDevs features. This template offers comprehensive functionality, allowing you to explore and test various integration options and capabilities provided by RCDevs.

Once you have selected your template, an email will be sent to the provided email address confirming your tenant creation. Please check your mailbox for this email. It may take a few moments for the email to arrive.

You should have been received an email as below:

Click on the CONFIRMATION REGISTRATION link provided in the email. To confirm your registration, you have to accept the terms and conditions once redirected on the following page and then click Next button:

Your cloud tenant will be created using the provided information. On the next screen, you have the confirmation that your tenant has been created and a recap. You can click Login button to access your tenant.

A confirmation of tenant creation is also received by email with all the information related to your tenant, documentation and email addresses.

Congratulations, your tenant is now created and pre-configured.

3. Access your cloud tenant

Once you are on your tenant login page, you can log in on the portal with your Admin credentials provided during your tenant creation.

Once you submitted your credentials, an OTP is sent to the mail that you configured during the tenant creation. Check your mails and provide the OTP on the next page. You can notice that the sender is the one configured during the tenant creation. If you configured a custom sender for mails during the tenant creation process and the OTP sent by mail has not been received, check your junk or mail server configuration.

Once OTP password has been validated, you are logged in your tenant.

4. Configure your tenant

Once authenticated in your tenant, you can start to configure it. You can re-edit/customize some tenant information by accessing Admin tab > Tenant Configuration.

You will found in that menu, the information provided during the tenant creation but also the authentication settings to access your tenant. Be careful, with authentication configuration. The Admin user must be able to satisfy authentication requirements.

e.g: If you choose PKI, the admin account must have a certificate registered first. If you choose U2F, you must have a FIDO key registered on your admin account…

From Admin tab, you can also have information regarding your license by accessing Virtual License Details menu:

5. Set up your integration(s)

This documentation does not cover the integration setup due to the availability of three templates. Configuration steps may vary depending on the chosen template. For specific instructions on configuring different features based on the template you selected, please refer to the following descriptions and links.

5.1 Standard template

In the Standard template, we demonstrate how to configure:

  • MFA Authentication for Windows Login.

Standard template documentation

5.2 VPN-Only template

In the VPN-Only template, we demonstrate how to configure a VPN over RADIUS with and without the VM bridge. Keep in mind that for RADIUS integrations, it is highly recommended to use our OpenOTP Cloud Bridge VM or deploy the Radius Bridge service in your network.

VPN-Only documentation

5.3 Badging template

In the Badging-Only template, we demonstrate how to configure and use the virtual mobile badging feature with RCDevs cloud solutions.

Badging-Only documentation